"They think they know it all"

The restaurant industry must be one of the toughest.
It is virtually impossible to please everyone because we all have such different ideas on flavours, taste and service. So here I have 3 points on how to deal with those difficult customers who always seem to know best!

1.  Silence is golden
Its our natural human instinct to want to argue when people say unreasonable things. DON'T!!! Keep quiet and listen (or pretend to) not only will the raving lunatic of a customer be embarresed by there own behaviour but you will save yourself the embarrsment of looking like a fool for arguing with a fool.

2.  Retain your humour.
Dont take the situation to seriously, try find the funny side.

3.  Goodwill.
If we can offer goodwill even to difficult customers, we will make tremendous progress. Unpleasant people may deserve criticism, but, this will not help the situation. Even the most difficult person may have one or two good qualities. Try to mentions these; subconsciously they will appreciate our goodwill. This remains the most effective way to bring out the best in others – even if it may seem to take a very long time.

So today if you encounter any of the "they think know it all" customers remeber to just smile quietly, find the humour and lie sweetly to them about the good qualitys they may posses that we cant seem to see.